Hola Voz
Legal Document

Privacy Policy

Your privacy is important to us. This policy outlines how Hola Voz collects, uses, and protects your information.

Last Updated: December 25, 2025

1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Company name and website URL
  • Business information and preferences
  • Account credentials and authentication data

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and improving our AI voice agent services
  • Communicating with you about your account and our services
  • Sending promotional materials and updates (with your consent)
  • Analyzing website usage and improving user experience
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations and enforcing our terms

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in delivering our services
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request corrections to inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a structured format
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top of this page
  • Sending you an email notification (for significant changes)

Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Location

Bournemouth, United Kingdom

Business Hours

Monday - Friday
9:00 AM - 6:00 PM GMT