Hola Voz
Legal Agreement

Terms and Conditions

Please read these terms carefully before using Hola Voz services. By accessing or using our services, you agree to be bound by these terms.

Last Updated: December 25, 2025

1. Acceptance of Terms

By accessing and using Hola Voz's AI voice agent services ("Services"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms and Conditions, please do not use our Services.

These terms apply to all users of the Services, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Use of Services

Permitted Use

You may use our Services for lawful business purposes only. You agree to:

  • Provide accurate and complete information when registering
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Use the Services in compliance with all applicable laws

Prohibited Activities

You agree NOT to:

  • Use the Services for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Services or servers
  • Transmit viruses, malware, or harmful code
  • Impersonate any person or entity
  • Engage in any form of harassment or abusive behavior

3. Account Registration

To access certain features of our Services, you may be required to register for an account. When you register:

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your password
  • You are responsible for all activities that occur under your account
  • You must be at least 18 years old or the age of majority in your jurisdiction

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. Service Availability and Modifications

We strive to provide reliable and uninterrupted service, however:

  • Services may be temporarily unavailable due to maintenance or technical issues
  • We do not guarantee 100% uptime or uninterrupted access
  • We reserve the right to modify, suspend, or discontinue any part of the Services
  • We may update features, pricing, or terms with reasonable notice

We will make reasonable efforts to notify you of significant changes or scheduled maintenance.

5. Payment Terms and Billing

If you purchase a subscription or paid services:

  • You agree to pay all fees and charges according to the pricing plan you select
  • All fees are non-refundable unless otherwise stated in our refund policy
  • Subscriptions automatically renew unless cancelled before the renewal date
  • We may change pricing with 30 days' notice to existing customers
  • You are responsible for all taxes and third-party payment processing fees
  • Failed payments may result in service suspension or termination

6. Intellectual Property Rights

All content, features, and functionality of the Services are owned by Hola Voz and are protected by copyright, trademark, and other intellectual property laws.

Your Content

When you provide content to our Services:

  • You retain ownership of your content
  • You grant us a license to use, store, and process your content to provide the Services
  • You represent that you have the right to provide the content
  • You are responsible for the accuracy and legality of your content

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by law:

  • The Services are provided "as is" without warranties of any kind
  • We do not guarantee the accuracy, reliability, or availability of the Services
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the Services in the past 12 months
  • We are not responsible for third-party services or content

Some jurisdictions do not allow limitations on implied warranties or limitation of liability, so these limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Hola Voz and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your content or data provided to the Services

10. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including:

  • Violation of these Terms and Conditions
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • At our sole discretion

You may terminate your account at any time by contacting us. Upon termination, your right to use the Services will cease immediately.

11. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Dispute Resolution Process:

  • Informal Resolution: First, contact us to attempt to resolve the dispute informally
  • Mediation: If informal resolution fails, we agree to participate in mediation
  • Legal Action: Any legal action must be brought in the courts of England and Wales

12. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for:

  • The content, privacy policies, or practices of third-party websites
  • Any damages or losses arising from your use of third-party services
  • The availability or functionality of third-party integrations

Your use of third-party services is at your own risk and subject to their terms and conditions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

  • We will update the "Last Updated" date at the top of this page
  • We will provide notice of material changes via email or through the Services
  • Your continued use after changes constitutes acceptance of the new terms
  • If you do not agree to the changes, you must stop using the Services

14. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and Hola Voz
  • Severability: If any provision is found to be unenforceable, the remaining provisions will remain in effect
  • Waiver: Failure to enforce any right or provision does not constitute a waiver
  • Assignment: You may not assign these Terms without our written consent
  • Force Majeure: We are not liable for delays or failures due to circumstances beyond our control

15. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Location

Bournemouth, United Kingdom

Website

holavoz.ai

Acknowledgment

By using Hola Voz's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.